Specialized in
- B2C Customer Service
- B2C Debt Collection Services
- Billing and back-office operations
- Early / late-stage collection
- Large account books
- Crystalized debt
- Utilities market
Smart Outsourcing
Through our call center services, we are specialized in debt collection and customer service for B2C companies, primarily in the utility space.
Debt Collection Services
Our focus is to maintain a good customer relationship while recovering debt in an effective and ethical way. The purpose is to maintain a healthy relationship while using innovative debt collection methods to recover debt with a high collection rate. We work with highly trained professionals with extensive experience in your local debt collection space
Customer Service
Making your customer feel understood and appreciated is the first step of great customer service. Making your customers think of your service with a smile, that’s where your people come in. People always come first. We focus on keeping your customer service team happy, inspired and engaged with your brand. Excellent service with a personal touch. Always the right person, ready to help, happy to assist and quick response times are the key to a happy and loyal customer
- Manage customer data
- Customer tracking
- Debt management
- Payment planning & follow-up
- Strategic dialing
We work with innovative multi channel technologies:
- Manage customer data
- Customer tracking
- Quality Assurance (QA)
- Debt- and credit management
- Strategic dialing
- Outbound, Inbound
- Webchat, SMS, Social Media
Fully Compliant
The General Data Protection Regulation (GDPR)
PCI Compliance